FAQ

What is Swapark?

Swapark.com is a site specifically for business to business freelancing, micro jobs, part time project transactions.

How does SwapArk work in a nutshell?

If you need something done for your business, post it for free. Our database will connect you with the best match. If you provide a service, simply create a profile to be added to our database. .

Is there a charge to use this site?

No. You can browse, communicate and utilize all the features of this website at no cost. Unlike other micro job, freelancer websites, we don't require service providers to bid or prepay for jobs. We don't believe in paying for something you may not get.

Are there transaction fees?

Swapark.com is 100% free for users looking to hire a professional. Service providers don't have to pay for anything until the get the job. At that point, they pay a low 2.5% transaction fee.

How safe are transactions?

All transactions are done directly between the hiring client and service professional. SwapArk monitors the process to make sure the transaction is going smoothly. We do not guarantee any service provided however we highly recommend transactions be paid via PayPal for conflict resolution. The client does have the opportunity to review the service provider at the end of the project to let other users know the experience. If service provider continues to get negative reviews, that professional can be removed from SwapArk.

What if I have a question that's not listed here?

We have a online customer service support that can answer any questions you may have about the SwapArk web portal. This includes transaction issues, posting issues, seller/buyer questions and much more. Use our Customer Service Contact Page to submit your ticket.


THE FOLLOWING FAQ ARE FOR PROFESSIONAL MEMBER ACCOUNTS


How can I upload a primary photo

Go to Account then click on Avatar. You will be able to select an Avatar as your primary photo or you can upload a photo from your computer. If the Photos module is installed, from the View photo page you can set a photo as your Default Avatar.

How can I edit my profile?

Go to Account then click Edit Profile. You will be able to edit your profile details such as Headline, Description, Gender etc.

How can I send a private message to a user?

There are 2 ways you can send a private message to a user 1) Click on the Mail icon in member menu and select Compose. In the Recipient field, type in the username of the user you want to send a message to. If the username exists, it will populate as you're typing in the Username. This will help to ensure you type in the correct username. 2) From the users profile you can click Send Letter.

Can I view messages I have sent?

Click on the Mail icon in member menu and click Outbox. This will take you to your Outbox which contains Messages and Greetings you have sent. You can have just messages display or just Greetings by placing a check mark beside what you want to see. Removing a check mark beside Messages for example will display everything but Messages and vise versa.

I accidentally removed the wrong message, can I retrieve it?

Click on the Mail icon in member menu then click on Trash. This will display all Messages and Greetings you deleted. Choose what you want to retrieve and click Restore The message(s) selected will now be back in your Inbox.

Are my messages on here permanently unless I delete them?

To save space on our server and to ensure the site is not running what it doesn't need to run, old messages maybe removed periodically.

How does Subscriptions work?

When you subscribe to another user, that user's profile will be listed in your subscriptions page. This also applies to subscribing to other users activities such as blogs etc.

A member keeps harassing me, what can I do?

If a member of the site is harassing you, Ignore or block that user. If the problem progresses you should contact the site administrator.

Why was my account terminated?

We strictly enforce our Terms Of Service and make every effort possible to make sure all users are following them. Your account may have been terminated due to a breach in the Terms Of Service (aka TOS). If you felt that your account was terminated for no probable reason, we ask that you contact the site administrator.

Why does my profile status say Approval?

The administrator may have chosen to have profiles approved first before joining the site.

Why can't I log in to my account?

Chances are you may have misspelled your password or had your CAPS LOCK on while typing your password. Try typing your password with CAPS LOCK off. If this fails, you can request a password that will be sent to the email address you provided when you registered.